Everything you want to know
about Switch Society.

Switch Society is a membership-based shared wardrobe community. Not a store at all. Members bring in clothing they no longer wear, earn points, and use those points to continually refresh their wardrobe from our shared community closet. You're not buying and selling. You're participating in a circulation system built around access, not ownership.

Thrift stores sell donated items to the public. We circulate clothing within a community of members who all contribute and benefit together. It's a fundamentally different model and a fundamentally different experience.

You could. But here's what buying doesn't give you: the freedom to experiment without financial risk. To try a color you've never worn. To dress the body you have right now instead of the one you're waiting to have. To refresh your wardrobe every month without spending more money.

When you remove the cost barrier, the way you interact with clothing changes completely. Members try things they'd never buy and discover they love them. That's the Switch difference.

Honestly? Not really. Yes, members save money, but that's almost a side effect. What they're really getting is freedom. Freedom to experiment with style without guilt. Freedom to let go of pieces that no longer serve them. Freedom to dress for who they are right now, not who they used to be or who they're trying to become.

And then there's the community. Women who show up for each other, celebrate each other, and make the whole experience something you actually look forward to.

The points system exists to encourage circularity and create a bit of structure. We don't make any money off the points. They just ensure that the intake matches the outtake. If you bring in 10 items worth five points each, you're going to get 50 points. If you take out 10 items worth five points each, you're going to use 50 points.

This structure ensures fairness, so someone bringing brand new things isn't getting the same points as someone bringing last-life items, and vice versa.

As soon as you become a member, you'll have access to your member dashboard. You can log in anytime to check your points balance, see when your last bag drop was processed, and manage all the details related to your membership.

You can bring your items anytime the store is open. That's the convenience of it. You don't have to set an appointment like you do at consignment stores. You can come literally anytime during business hours. Check your local city's page for their specific hours of operation.

We are a zero waste culture. That means even items that are ripped, stained, torn, or broken can come with you. We deconstruct those items and upcycle them into new things. You'll even get one point for those damaged items, and we use them to create incredible upcycled pieces.

It's very much unlike other places in that we do take a lot of items, because our goal is keeping textiles out of landfills.

We only take kids and men's clothes for our Family Swap event, which we host three times a year. For Family Swap, members bring their men's and children's items separated, counted, sorted, and labeled in bags (for example, "Boys 3T, 25 pieces"). They receive one point per item.

Those items go into the free Family Swap event, which is open to the entire public. Anyone can come and take what they need with no limit. Since our inception in Billings, we've given away over 70,000 pieces through Family Swap to unhoused individuals, underserved families, quilting groups, upcyclers, and our own community members.

It’s a separate participation tier with its own contribution and access system — and we want to be clear about how it works.

The Vault is a separate circulation ecosystem within Switch Society, contributed exclusively by Vault members. It’s designed to keep elevated inventory circulating within a dedicated community: higher-end brands, special pieces, curated finds.

We do not pull pieces from the main closet to stock the Vault. It is maintained entirely by members who contribute at that level.

Yes, that is an option, though less than 1% of our members ever do. Generally speaking, most people have way more to contribute than they realize. But if you do not want to bring things in, you can purchase points, or you can apply for a scholarship.

Yes. In fact, your first shopping experience is always on us as our gift to you and our way of saying, "Welcome to the community." You can shop immediately when you join. There is no waiting to see how many points you got.

If you do bring a bag on your first visit, we process that initial drop-off within 24 to 48 hours to get those points onto your account. After that, your future bags go into our standard 30-day processing cycle. But those pieces you take out on day one are our gift, and you can just continue to circulate them back over time.

This is one of the most common things we hear, and it's almost never true once we look together. Most women are sitting on a closet full of pieces that are perfectly good, just not right for them anymore. Wrong size, wrong season, wrong chapter of life.

Those are exactly the items other members are looking for. You don't need a designer wardrobe to participate. You just need clothing that's clean, in good condition, and ready for someone else to love.

Membership costs vary depending on the tier you choose and the city you're in. Check your local city's page for specific pricing details.

You have to have a membership to bring in items. Where we incur the lion's share of our cost is in the intake, storage, and sorting of clothing. We don't ever get recouped for the cost of that labor without a membership being attached to it, because we don't sell anything like other places do.

If you are on the middle tier (Sustainability) membership, they can come with you and shop with you, or you can pick things out for them. However, you cannot bring their things in to earn points because they are non-members, and they cannot use your account without you being present.

The annual membership is a great fit for this because you get two months free. Our membership isn't about usage. It's about value. The average price of a piece of thrifted clothing is $16.67 nationally. It doesn't take much to get the value out of your membership.

Some of our members come four times a week, and some come four times a year. Even if you only visit once a quarter and get a little haul, you are usually way ahead financially compared to shopping elsewhere. It's affordable enough that you can do it alongside your other shopping if you want to.

Your points are preserved. You can just take a break. You keep your points all the time because we want to support the lifetime value of our relationship with you.

We've seen that members participate differently as life changes. You might go away for a year or two, and then come back to do an entire closet refresh. That might just be how your habits work: doing a big refresh for six months every three years. We would rather have you than not have you, so we make it easy for you to come and go as your life requires.

This is honestly one of Switch Society's greatest strengths. Bodies change. Through pregnancy, health journeys, career shifts, aging, life transitions of every kind. Most women have a closet full of clothes that fit who they were, not who they are now.

Switch lets you release those pieces without guilt and find things that actually fit the body you're in today. No sunk cost. No shame. Just a wardrobe that moves with you.

A private swap party is where you and 10 to 15 of your friends come into the store when we are closed. You have the opportunity to theme it: we've done birthdays, 70s theme, Barbie, client appreciation, pretty much anything you can think of. You get to play dress up with your girlfriends for a couple of hours.

You can have alcohol or not, and we have a list of menu items. We really get an opportunity to take care of your guests. Your guests cannot bring things, but they get to shop. The community host offers styling tips, support, body confidence messaging, and all the things we love about being together with our girlfriends. A private swap party is included in the Vault membership, and we have a separate form you can submit to request one.

Women in every season of life. Teachers, nurses, retirees, entrepreneurs, moms, students, creatives, and professionals. Women who love fashion and women who've never thought of themselves as "fashion people."

Women who are navigating a body change, a career change, an empty nest, or a fresh start. The one thing they have in common: they're done with the pressure and guilt that usually comes with clothing, and they're ready for something that actually feels good.

No. Switch is designed for personal use and community participation, not resale. Our members generously contribute clothing so that other members can wear, enjoy, and circulate those pieces within the community.

Reselling removes clothing from the ecosystem and goes against the spirit of what we're building here. This is a strict policy. If we find out that a member is selling clothing they obtained from Switch, they will not be able to continue their membership.

Ask them and you'll hear a lot of different answers. Some say it's the freedom: trying things they'd never buy, without the risk. Some say it's the confidence, finally dressing the body they have instead of the one they're waiting for. Some say it's the community, the women they've met, the conversations they've had, the way they feel walking through the door.

Most say it's all of it. Switch has a way of becoming more than a wardrobe solution. It becomes something you look forward to.