Legal
Last updated: September 2026
These Terms of Service ("Terms") govern your use of Switch Society's website, membership program, mobile application, SMS communications, and related services (collectively, the "Services") provided by Switch Society, Inc., a Public Benefit Corporation ("Switch Society," "we," "us," or "our"). By accessing our website, creating an account, purchasing a membership, or otherwise using our Services, you agree to be bound by these Terms.
Please read these Terms carefully. If you do not agree, please do not use our Services.
Switch Society membership is available to individuals who are 18 years of age or older. By creating an account, you represent that you meet this requirement and that all information you provide is accurate and complete.
Switch Society offers several membership tiers, each with different monthly point allocations and benefits. Current tier details, pricing, and benefits are described on our membership page at switchsociety.org/membership and on your local location page. Pricing and tier structures are subject to change with reasonable notice to active members.
Memberships are billed on a recurring basis — monthly or annually, depending on the plan you select. By providing your payment information, you authorize Switch Society to charge your payment method on a recurring basis until you pause or end your membership. Annual memberships are billed in full at the time of purchase.
Monthly memberships may be subject to a one-time activation fee at the time of sign-up. Annual memberships have the activation fee waived. The current activation fee amount is disclosed at checkout.
Members may pause their membership at any time. We call this "taking a break." To pause your membership, contact us at support@switchsociety.org or manage your account through the member app. Points accumulated prior to a pause are retained and remain available when you return. Points do not expire during a membership pause.
You may end your membership at any time by contacting us at support@switchsociety.org or through your member account. Memberships end at the conclusion of the current billing period. We do not provide refunds for partial billing periods. Annual memberships are non-refundable after the first 7 days from purchase.
Members earn points by contributing quality items to the Switch Society community closet. Items are evaluated by Switch Society staff using a standardized 10-point scoring system based on brand, wearability, and construction quality. A score of 10 represents a brand-new item with original tags attached. Points are awarded at the sole discretion of Switch Society staff based on item evaluation.
Points may be used to take home items from the Switch Society community closet during your membership. Point values for available items are displayed in the member app and at the location. Points may only be used by the member whose account they are associated with and are non-transferable.
Each membership tier includes a monthly point allocation that refreshes on your billing cycle date. Unused monthly allocation points do not roll over to the following month unless otherwise specified in your tier benefits. Points earned by contributing items are separate from monthly allocation points and do not expire as long as your membership is active or paused.
Earned points (from item contributions) do not expire during an active or paused membership. If a membership is permanently ended, any remaining points are forfeited. Switch Society reserves the right to adjust the points system with reasonable notice to members.
All items contributed to the Switch Society community closet must meet our quality standards. Items must be:
Switch Society reserves the right to decline any item that does not meet quality standards. Declined items will be returned to the member or donated with member consent. No points are awarded for declined items.
By contributing an item to Switch Society, you represent that you are the rightful owner of the item and have the right to contribute it. Once an item is accepted into the community closet, it becomes part of the shared inventory and is no longer your personal property. Items contributed to Switch Society are not returnable.
Switch Society is a community built on trust, respect, and shared values. By becoming a member, you agree to:
Switch Society reserves the right to suspend or terminate the membership of any member who violates these conduct standards, with or without prior notice, at our sole discretion. No refund will be issued for memberships terminated due to conduct violations.
If you choose to opt in to SMS communications from Switch Society, Inc., you may receive informational, transactional, and/or marketing text messages based on the consent you provide.
Messages may include membership information, new-location and store-opening updates, prelaunch information, event announcements, appointment or event reminders, responses to inquiries, membership enrollment information, special offers, promotions, and other Switch Society updates.
Consent to receive SMS messages is not a condition of purchase. Where applicable, marketing and non-marketing SMS consent are collected separately. By opting in, you represent that you are the subscriber or customary user of the mobile number provided and that you are authorized to consent to receive messages at that number.
Message frequency varies. Message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of SMS messages at any time by replying STOP. After you send STOP, you may receive a confirmation message that you have been unsubscribed. You may reply HELP for assistance or contact us at support@switchsociety.org.
Mobile carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your wireless service provider and is outside Switch Society's control.
Your use of our SMS program is also subject to our Privacy Policy. Mobile information and SMS opt-in consent are not shared with third parties or affiliates for their marketing or promotional purposes.
All content on the Switch Society website and app, including text, images, logos, graphics, and software, is the property of Switch Society, Inc., a Public Benefit Corporation and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.
The Switch Society name, logo, and related marks are trademarks of Switch Society, Inc., a Public Benefit Corporation. Unauthorized use is prohibited.
Switch Society provides its Services "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the quality, condition, or suitability of any items available in the community closet.
Your use of the Services is at your sole risk. To the fullest extent permitted by law, Switch Society disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by applicable law, Switch Society, Inc., a Public Benefit Corporation and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, including but not limited to loss of data, loss of revenue, or personal injury.
In no event shall Switch Society's total liability to you for all claims arising out of or related to the Services exceed the total amount you paid to Switch Society in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless Switch Society, Inc., a Public Benefit Corporation and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.
These Terms shall be governed by and construed in accordance with the laws of the State of Montana, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Yellowstone County, Montana.
We reserve the right to update these Terms at any time. We will notify active members of material changes by email, through the member app, or by posting updated Terms on our website. Your continued use of the Services after any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, please discontinue use of the Services or contact us to end your membership.
If you have questions about these Terms of Service, our SMS program, or our Services, please contact us:
Switch Society, Inc., a Public Benefit Corporation
Email: support@switchsociety.org
Mailing address: 2500 Grand Ave Suite N, Billings, MT 59102
